Terms of service

Effective date: October 3, 2026

Who we are and which terms apply

This website is operated by Rayka Technology Inc., referred to as Rayka, we, us or our. These terms cover use of raykashop.ca and direct purchases of computers, electronics, accessories and agreed services. Shopify provides our online commerce platform; Rayka is the seller of products we offer.

Read the listing, selected configuration, price, shipping information and relevant policies before ordering. Where a signed business quote or service agreement contains specific terms, those terms govern the agreed scope to the extent lawful. They do not remove rights that cannot legally be waived. Marketplace orders follow their own applicable terms.

Orders, configurations and payment

Provide accurate contact, payment and delivery details and make purchases with legal capacity or appropriate authorization. You are responsible for keeping account access secure. Contact us promptly about unauthorized access or a suspected order error.

The selected configuration and order confirmation identify the hardware, condition and included accessories. Product photographs may illustrate a model; if they are not photographs of the exact unit, the listing should say so. Refurbished products may show disclosed cosmetic wear. We will not substitute a different CPU, memory, storage, graphics card or materially different condition without your agreement.

Prices use the currency displayed when you order. Applicable taxes and charges are disclosed before payment. An automated receipt acknowledges the order; it is not a promise that unavailable stock can be supplied. If an order cannot be fulfilled or a material listing/pricing error is identified, we notify you promptly and offer a corrected proposal you may accept or an appropriate cancellation/refund, subject to your legal rights. We do not increase an agreed price or downgrade an accepted configuration without your agreement.

Reasonable order checks may be needed to confirm payment authorization, prevent fraud or meet legal requirements. We may decline an order for a lawful reason and refund amounts due for cancelled, unfulfilled items. We do not use a blanket right to refuse service to override applicable law.

Returns, warranty, builds and services

Standard eligible products have the 30-day return window in the Returns Policy. Refurbished computers have the 90-day voluntary hardware warranty unless longer coverage is stated. Custom builds, digital products, trade-ins and services have the additional disclosed terms in their respective policies. None of these policies excludes statutory remedies.

For compatibility or application advice, tell us the intended software, peripherals, performance requirements and environment. We only commit to a specific performance result or compatibility requirement when it is recorded in the listing or accepted quote. Marketing images do not promise a particular frame rate, software benchmark or upgrade capacity.

Responsible website use and third parties

Do not use the site for fraud, unlawful activity, infringement, harassment, malicious code, unauthorized access or interference with security. Rayka may restrict abusive or harmful access for a lawful reason while preserving existing order and consumer rights.

Website content and branding belong to Rayka or the relevant rights holders. You may use the website for legitimate shopping and enquiries; commercial copying or reuse requires permission. Honest reviews, complaints and lawful criticism are welcome. We do not claim unlimited rights to publish private support messages or customer photographs without an appropriate basis or consent.

Third-party links, software and manufacturer services may have their own terms. Review those terms before using them. Their involvement does not remove obligations Rayka has as your seller or service provider.

Privacy, responsibility and disputes

Personal information is handled under our Privacy Policy. Back up computer data before repairs or returns and tell us about sensitive material or access restrictions. Rayka exercises reasonable care with equipment entrusted to it; no clause in these terms excuses responsibility that cannot lawfully be excluded.

We cannot promise uninterrupted website availability or that every system suits every uncommunicated purpose. Any lawful limitation of liability applies only to the extent permitted by the applicable law and does not exclude express commitments, non-waivable warranties, or liability the law does not allow us to exclude. There is no blanket “all products as is” disclaimer.

Contact us first so we can try to resolve a concern. Ontario law and applicable Canadian federal law govern these terms, subject to mandatory protections and jurisdiction rights applicable to you. We do not require arbitration, prevent a regulator complaint or require a consumer to waive the right to an available court or tribunal remedy. If one clause is unenforceable, the remaining lawful terms continue to apply.