RAYKA TECHNOLOGY

Limited hardware warranty

Effective date: October 3, 2026

Refurbished computers: 90 days

Refurbished laptops and desktop computers sold by Rayka include a 90-day limited hardware warranty from delivery or pickup, unless the listing or invoice expressly provides longer coverage. This voluntary warranty is additional to any applicable legal or manufacturer warranty. It does not mean all legal protection ends after 90 days.

What it covers

Coverage applies to hardware faults arising during normal intended use in the supplied configuration, including covered faults in the motherboard, processor, installed memory, storage, display, keyboard, ports and supplied power adapter. Parts and labour needed to remedy an accepted covered fault are included.

Batteries are used consumable components in refurbished equipment. Normal capacity reduction and disclosed wear are not covered, and no new-battery runtime is promised unless the listing says so. A battery that fails to function as described is assessed under this warranty and your applicable legal rights. Report abnormal overheating, swelling or charging failure promptly and stop using an unsafe battery.

Exclusions tied to the cause of the fault

The voluntary warranty does not cover accidental impact, liquid damage, misuse, damage from unsuitable power equipment, unauthorized work that caused the fault, malware, or faults caused by user software changes. Disclosed cosmetic wear is not a hardware defect. Opening a case, upgrading a component or obtaining third-party service does not automatically cancel unrelated coverage; we assess whether the change caused the claimed fault.

Data recovery, file backup, software training, consumable wear and new upgrade requests are not included unless specifically agreed. These exclusions do not remove any non-waivable legal rights or liability for Rayka's own failure to use reasonable care.

Claim and remedy process

Contact us with your order, serial number and symptoms while the voluntary coverage is active. A timely reported claim is not rejected merely because the inspection occurs after the period ends. We may first suggest safe troubleshooting, then arrange inspection.

For an accepted covered claim, Rayka will repair the fault or provide a suitable replacement. If neither is reasonably available, we will provide an appropriate refund, subject always to any remedy required by law. Replacement specifications and any proposed difference are explained before acceptance. A repair/replacement receives the remaining original voluntary coverage, without reducing any additional protection required by law.

Rayka pays reasonable authorized shipping for accepted covered claims. If inspection identifies an excluded issue, we explain the findings and quote any paid repair or shipping before charging you. No diagnostic fee for a disputed claim is imposed without prior disclosure and your authorization.

Other products and services

Accessories, monitors, networking equipment, server hardware, new products and custom-built systems have the coverage stated on their listing, invoice or accepted quote, plus applicable legal rights. Contact Rayka for assistance; a manufacturer's warranty does not remove remedies against Rayka where the law provides them. Custom PC quotes must state system labour and component coverage separately.