Privacy policy
Effective date: October 3, 2026
Scope and privacy contact
Rayka Technology Inc. handles personal information collected through raykashop.ca, store purchases, enquiries, repairs, returns and trade-ins. Contact our Privacy Contact using raykashop.ca/pages/contact, by phone at (289) 409-8444, or by post at 20 Wertheim Ct, Unit 33, Richmond Hill, ON L4B 3A8, Canada. Mark a message “Privacy request” so it is routed appropriately.
Information and purposes
We collect the information needed for the particular interaction, including:
- Your name, contact details, billing/delivery address, order and payment-confirmation information to process and fulfil orders and returns.
- Account, transaction and support records to manage enquiries, security, warranty and after-sales service.
- Device model, serial number, condition, diagnostic results and relevant photographs for repairs, warranty claims or trade-in valuation.
- Browser/device details, IP address and interactions with the website through Shopify and cookies, for site operation, security and, where enabled and appropriately authorized, analytics or advertising.
- Marketing preferences and consent records to manage promotional communications lawfully.
Payment services process the payment information needed for your transaction. Do not send full card details to Rayka through email or the contact form. Our use of these services does not mean Rayka staff need access to full card numbers or account passwords.
When a trade-in requires identity verification, we explain the purpose and collect only information reasonably necessary for the transaction, fraud prevention and applicable legal obligations. We do not routinely ask for a Social Insurance Number or copy an entire identity document without a justified requirement. A corporate representative may need to demonstrate authority over the equipment.
Repair data and credentials
Computer servicing can expose files, logs or account information relevant to diagnosis. We request only access needed for the agreed work and use it for that purpose. Tell us about sensitive data before service; use a temporary account where suitable and agree a secure method for necessary credentials. Do not include passwords in ordinary enquiry forms.
Back up files before handing over a device. Data transfer, wiping or recovery requires a separately explained authorization; accepting a diagnostic assessment alone does not authorize irreversible erasure. Relevant service records may be retained for warranty, security and legal purposes, but unrelated personal files are not kept as a routine customer record.
Sharing and Shopify
We share information as needed with Shopify, payment processors, couriers and providers assisting with hosting, support, communication or fulfilment. Where analytics or advertising services are enabled, we explain the applicable collection/sharing and offer the consent or choices required by law. We may also disclose information in response to lawful requests or to investigate fraud, and in a legitimate business transfer with appropriate protections.
Shopify hosts the online store and also processes information under its own applicable privacy terms. Where Shopify enhanced features are enabled, Shopify may use interactions across merchants for its own services and personalization, with its own responsibilities and choices. See the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users and Shopify Privacy Portal at https://privacy.shopify.com/en for details.
Our existing privacy-choice page explains that some cross-site advertising disclosures may be classed as “sale,” “sharing” or targeted advertising under certain US state laws. This policy does not make an unsupported “we never share or sell data” promise. The actual installed tools and data flows must match the notice and controls.
Cookies, consent and promotional messages
Necessary cookies support functions such as cart, checkout, security and preference storage. Optional analytics/advertising technologies are used subject to the choices and consent required in your location. Where offered, use the site's privacy/cookie controls and raykashop.ca/pages/data-sharing-opt-out. You can also contact our Privacy Contact. Browser controls may remove cookies but can affect functionality; they do not necessarily stop all account-based processing.
We honour applicable opt-out preference signals, including Global Privacy Control where legally required, through the controls configured for the store. Device/browser choices may need to be repeated on another browser unless linked to an account. We do not treat merely visiting the site as consent to all optional tracking or to unrelated marketing.
Promotional email/text messages are sent only on a lawful consent basis and include sender identification and an unsubscribe mechanism. We process unsubscribe requests without delay and within any applicable legal deadline, including 10 business days under CASL. Necessary order, security and service messages may continue after marketing unsubscribe.
Security, retention and processing locations
We use reasonable safeguards suited to the sensitivity of the information and limit access to legitimate business needs. No system is completely risk-free. Do not send sensitive identification, credentials or financial details through unsecured channels; ask us how to submit necessary information safely.
Information may be processed outside Canada by Shopify and other service providers and may be subject to lawful access in those jurisdictions. We remain responsible for our obligations concerning information handled on our behalf. Contact us for information about relevant service providers and safeguards.
We retain records only as needed for the stated purposes, including fulfilment, warranty, accounting, legal obligations and dispute handling, then securely dispose of or anonymize information where appropriate. We do not promise an unverified fixed deletion period or delete legally required records on demand.
Your choices, rights and complaints
Contact us to request access, correction, withdrawal of consent or deletion where applicable, or to raise a privacy complaint. We may verify identity proportionately and explain legal limits or records we must retain. Withdrawing consent to information essential for a service may prevent that service; declining optional marketing does not prevent ordinary purchases. We respond within applicable legal deadlines, without discrimination for exercising a right.
Our store is intended for customers able to transact lawfully, rather than services directed at children. If a child's information is supplied without appropriate authority or consent, contact us so we can assess and address it. Third-party sites have their own privacy notices. You may also complain to the relevant privacy regulator, including the Office of the Privacy Commissioner of Canada where applicable.
We post the effective date of policy updates and give additional notice or seek fresh consent for material changes where required. New purposes are not automatically authorized by continued site use.