Shipping policy

Effective date: October 3, 2026

Availability and dispatch

We ship to destinations supported at checkout. Enter your complete address to see available services, charges and any free-shipping offer before payment. We do not promise delivery to an address or country for which no service is offered.

Ready-to-ship products and custom systems can have different preparation times. The listing, accepted quote or order confirmation states the applicable estimate; contact us before ordering if you need a firm dispatch date. Custom PC preparation includes agreed assembly and testing. Business days exclude weekends and public holidays. We notify you of material changes and explain available options; statutory cancellation rights remain.

Shipping charges and delivery estimates

Shipping within Canada is free for orders over CAD $100. Orders outside Canada do not qualify for free shipping; customers must pay the shipping charges shown at checkout, regardless of order value. For Canadian orders that do not qualify for free shipping, available shipping charges are shown at checkout before payment. Contact us before paying if the advertised offer and checkout disagree.

Carrier transit estimates run from dispatch and are separate from preparation time. An estimate is not a guaranteed arrival date unless a specific guaranteed service was agreed. Weather, customs or carrier interruptions can cause delays. A delay does not excuse our obligations or remove remedies required by law.

Tracking, delivery problems and damage

We send tracking details when a shipment is prepared or dispatched. A label-created status alone does not mean the carrier has collected the parcel. Contact us if tracking appears stalled, delivery is overdue, or a delivered parcel cannot be located; we will investigate with the carrier and work toward the appropriate resolution.

Check the address before payment and tell us immediately if it needs correction. Changes may not be possible once dispatched. For a failed delivery caused by incorrect customer details, we explain any actual redelivery charge before requesting payment. Charges do not apply where the error was ours or where the law requires otherwise.

If a parcel arrives damaged, retain the packaging where safe and send photos and the order number. We handle accepted damaged or wrong-item claims under our Returns and Warranty policies. Customers do not need to resolve Rayka's carrier claim themselves before receiving a remedy they are entitled to.

Local pickup

Where checkout or an accepted quote offers pickup, wait for confirmation that your order is ready before travelling. Pickup is at 20 Wertheim Ct, Unit 33, Richmond Hill, Ontario L4B 3A8, Canada, unless your confirmation states another agreed location. Bring the order confirmation; an authorized collector may be asked for reasonable identification. Contact us for current pickup hours.

International orders and digital delivery

Where international shipping is offered, customs duties, import taxes and brokerage may apply. Before payment we identify whether the displayed charge includes these amounts; if they cannot be prepaid or reliably estimated, we explain that and ask you to confirm the arrangement. Contact us if you need clarification before ordering.