RAYKA TECHNOLOGY
Laptop and computer trade-in policy
Effective date: October 3, 2026
Eligibility and ownership
Rayka assesses eligible laptops, desktops, all-in-one computers and workstations for trade-in toward an eligible Rayka purchase or service. Acceptance depends on condition, specifications, demand and our ability to prepare the equipment for reuse. Standalone peripherals, tablets and phones are outside this program unless separately agreed.
You must own the device or have documented authority to trade it, and disclose known faults and any lease, financing, lien, insurance or management restrictions. We may decline locked, unsafe, incomplete, unverifiable or unsuitable devices. Removed/altered serial numbers and unresolved activation/BIOS/organization-management locks can prevent acceptance. Bring a charger where available.
We may ask for reasonable identity/ownership verification and record relevant information under the Privacy Policy. A person without legal capacity must be represented by an appropriately authorized adult. An assessment receipt records the device, serial number, condition, included items and contact details; an intake assessment does not transfer ownership.
Assessment and written offer
We explain the assessment scope and estimated completion time at intake. Any charge must be agreed in advance. The written offer is based on current resale prospects, condition, configuration and preparation costs. There is no guaranteed percentage of the original retail price or a promised trade-in value before inspection.
An offer is valid for five business days unless the written offer specifies another agreed period. You can accept or decline. If declined, arrange collection; no trade-in transfer occurs. Any storage charge requires advance agreement and reasonable notice. We will not damage equipment deliberately to test ownership or access.
Acceptance, data and store credit
Before accepting, back up files, sign out of personal accounts, remove activation/management locks and clarify any data-wiping needs. Testing permission alone does not authorize irreversible erasure. The signed acceptance identifies the device, agreed value and permission to erase its storage. Once ownership transfers and authorized erasure/preparation begins, the original device or data may no longer be recoverable.
We explain the erasure method and whether documentation is available for the device. We do not promise certified erasure or a destruction certificate unless that service is expressly agreed and actually performed. Separate corporate asset-disposal/data-destruction work uses its own agreed scope.
Accepted value is issued as non-expiring store credit, recorded for the customer and usable toward eligible Rayka products or services. It is not transferable to another account and is not exchangeable for cash or gift cards unless the written agreement or law requires otherwise. Unused credit remains available; you pay any balance beyond the credit. A refunded purchase funded by trade-in credit normally restores that portion to the credit balance, subject to legal rights.
Fraud, disagreements and legal protections
We may decline or pause a transaction if ownership, condition or information cannot be verified. If credible concerns arise about stolen property or fraud, we follow lawful reporting and handling instructions; this policy does not create an automatic right to seize a device or accuse its presenter. Any disputed adjustment after acceptance is supported by evidence and handled through communication and lawful remedies, rather than unlimited unilateral cancellation of earned credit.
Contact Rayka first about a disputed assessment, credit balance or handling concern. We exercise reasonable care during assessment. This policy does not exclude statutory rights, lawful complaint routes or liability that cannot be excluded.