Refund policy
Effective date: October 3, 2026
Our 30-day return promise
For eligible standard products purchased directly from Rayka Technology Inc., including standard refurbished laptops, desktops and open-box electronics, request a return within 30 calendar days after delivery or pickup. The request must identify your order and the reason for return. We will provide return instructions and an authorization reference. Requesting authorization helps us process your return; it does not restrict rights provided by law.
For change-of-mind returns, the product must be in substantially the same condition as supplied, with its included charger, accessories and components. Reasonable inspection is allowed; new damage, missing parts or material modifications may affect eligibility or the refund. Use original packaging where possible, or equivalent protective packaging. Original packaging is not required for a valid statutory defect claim.
Change-of-mind returns
Eligible change-of-mind returns are subject to a 15% restocking fee on the returned item's price before tax, where clearly disclosed before purchase and permitted by law. This includes returns because a correctly described product is no longer wanted or its disclosed size/specifications do not suit your needs. We will show the refund calculation and any documented adjustment for missing items or customer-caused damage before completing the refund. We do not charge twice for the same loss.
You pay change-of-mind return shipping. Outbound shipping separately paid at checkout is normally not refunded for a voluntary return. We do not retrospectively deduct an undisclosed shipping charge from an order advertised with free shipping. Exchanges are subject to available stock; we can discuss a lighter laptop, different configuration or suitable replacement, with any price difference agreed in advance.
Defective, damaged or incorrectly supplied items
Contact us promptly if an item arrives damaged, fails to work or differs from the configuration you ordered. Include the order number, symptoms and photos where helpful. Keep the packaging if transit damage is suspected. Early reporting helps investigation, but an arbitrary short reporting deadline does not remove statutory rights.
We may offer reasonable troubleshooting or inspection to establish the issue. For an accepted claim, there is no restocking fee, and Rayka arranges or pays reasonable authorized return shipping. Depending on your applicable rights and the circumstances, the remedy may be repair, replacement or refund. A customer entitled to a refund by law is not required to accept store credit or repair instead.
Special categories
- Custom-built PCs, special configurations, special-order equipment and personalized products: voluntary change-of-mind returns may be excluded only when the restriction was clearly disclosed and accepted before ordering. Defect, misdescription and statutory rights remain.
- Digital licences and downloadable products: voluntary cancellation/returns are available before a key or download is supplied. Once delivered or activated, change-of-mind returns are generally unavailable where disclosed before purchase and permitted by law. Invalid, unusable or incorrectly supplied licences remain eligible for support and applicable remedies.
- Repair labour and services already performed: handled under the accepted service scope and Repair and Service Policy. Defective service and statutory cancellation rights remain.
- Explicitly described parts/repair-only equipment: its disclosed condition governs voluntary returns; “parts only” does not excuse misdescription or remove non-waivable rights.
Preparing and sending your return
Back up your files, remove personal accounts and disable activation locks before returning a computer. For an active fault investigation, ask us before resetting or removing evidence needed for diagnosis. Share any necessary access details through the secure method we agree with you. Do not email passwords or payment-card details.
Send the correct unit, including its serial number and agreed accessories, to the address in your return instructions. Do not send a Rayka return to the manufacturer unless we agree otherwise. Pack securely and use a trackable service. If a customer-arranged parcel is damaged or lost, we will help investigate; responsibility is assessed fairly under the circumstances and applicable law.
Refund timing and payment method
After receipt and inspection, we will explain the decision and refund calculation. Approved refunds are issued to the original payment method within 5–10 business days after approval; your payment provider may need additional time to post the credit. If a shorter legal deadline applies, we follow it. Contact us if the refund has not arrived after the expected bank processing period.
Payments made using trade-in or store credit are returned to the appropriate credit balance for the amount funded by that credit, unless the law requires a different remedy. A cash/card payment is not replaced with store credit without your agreement.
Marketplace orders and legal rights
Orders placed through Best Buy, Walmart, eBay or another marketplace follow that platform's applicable procedures and the terms attached to the original order. Contact us through the marketplace where possible. This policy supplements and does not limit applicable consumer rights, including legal warranties, remedies for misdescription and statutory cancellation rights.
For assistance, use raykashop.ca/pages/contact or call (289) 409-8444.